Privacy Policy

SA Travelcations ("SA Travelcations", "we", "us" or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request a quotation, make a booking, use a promotional code or use our travel-planning services.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA). By using our website or providing personal information to us, you acknowledge the practices described in this Policy.

• Trading name: SA Travelcations.
• Business location: Cape Town, South Africa.
• Privacy contact email: info@satravelcations.com.
• WhatsApp / telephone: +27 78 685 5680.
• Our Information Officer can be reached using the contact details above.

Depending on how you interact with us, we may collect:

• Identity and contact details, including your name, email address, telephone number, WhatsApp number and country of residence.
• Travel details, including departure point, travel dates, number and ages of travellers, room preferences and selected activities.
• Information voluntarily provided about dietary, accessibility, mobility or other practical requirements.
• Passport, identity or emergency-contact information where reasonably required for a confirmed supplier booking.
• Quotation, booking, payment and transaction records. We do not intend to store full bank-card details on our own systems.
• Promo or referral codes, customer-service communications, reviews, testimonials and authorised photographs.
• Website and device information, including IP address, browser type, cookie identifiers and website-usage information.

We cater for families and travellers of different ages. Personal information about a child must be provided by a parent, legal guardian or properly authorised adult. We will request only information reasonably necessary to arrange or manage the relevant service and will process it with appropriate care.

• Website enquiry, booking and newsletter forms.
• WhatsApp, email, telephone and social-media communications.
• Quotation, itinerary, payment and booking processes.
• Customer reviews, promotions and referral programmes.
• Cookies, analytics and other website technologies.
• A lead traveller booking on behalf of others. The lead traveller confirms that they are authorised to provide the other travellers' information.

• To respond to enquiries and understand your travel preferences.
• To prepare quotations, proposals and customised itineraries.
• To arrange and manage accommodation, transport, tours and activities.
• To process payments, maintain records and administer cancellations or refunds.
• To communicate important booking, safety or service updates.
• To manage referral codes, prevent misuse and improve our services.
• To request feedback and send marketing communications where permitted.
• To comply with legal, regulatory, accounting and tax obligations and to protect legal rights.

Depending on the circumstances, we process information because it is necessary to provide a requested service or perform a contract, comply with a legal obligation, pursue a legitimate business purpose that does not unjustifiably prejudice you, protect a legitimate interest, or because you have given consent.

You may withdraw consent where consent is the applicable basis, without affecting processing that was lawful before withdrawal.

To arrange a journey, we may share relevant information with independent service providers, including hotels, transport providers, drivers, guides, tour and activity operators, payment providers, website and technology providers, professional advisers and other suppliers reasonably necessary to deliver the requested service.

We aim to share only what is reasonably necessary. Third-party suppliers may also process information under their own privacy notices and legal duties.

Some travellers, suppliers or technology providers may be outside South Africa. Where information is transferred across borders, we will take reasonable steps to ensure that the transfer is permitted and that appropriate protection is in place.

Online payments may be processed by an independent payment service provider. The provider's terms and privacy practices will apply. SA Travelcations does not store complete payment-card details unless a compliant and appropriately secured system is implemented.

We may send information about packages, offers and travel experiences where you have consented or where communication is otherwise permitted by law. You may opt out at any time by using an unsubscribe option, replying "STOP" where applicable or contacting us.

Opting out of marketing does not stop essential communications about an active enquiry or booking.

Our website may use essential cookies and, with appropriate notice or choice, analytics or advertising technologies. These tools may help the website function, remember preferences, measure performance and improve marketing.

We use reasonable technical and organisational safeguards appropriate to the information and risks involved. These may include controlled access, secure passwords, reputable service providers, backups and secure transmission. No online system can be guaranteed to be completely secure.

Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take reasonable steps to contain and assess the incident and make required notifications to the Information Regulator and affected persons as soon as reasonably practicable, subject to applicable law.

We retain information only for as long as reasonably necessary for the purpose collected, the delivery of travel services, legal and tax recordkeeping, dispute resolution and legitimate business protection. Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.

Subject to applicable law, you may ask whether we hold information about you, request access, request correction or deletion where appropriate, object to certain processing, withdraw consent, opt out of direct marketing or lodge a complaint. We may need to verify your identity before acting on a request.

We will not use identifiable customer photographs or testimonials for marketing without appropriate permission. Permission may be recorded electronically. A customer may contact us about future use, subject to material already lawfully produced or published.

Our website may link to supplier or social-media websites. We do not control the privacy practices of external websites and encourage you to review their notices.

We may update this Policy when our services, systems or legal obligations change. The latest version will be published with its effective date and version number.

Complaints may also be submitted to the Information Regulator (South Africa) using the contact and complaint channels published on its official website.